Rob Duncan Joins Alpine Access Team As New Chief Operating Officer

Results-Oriented Leader Brings Proven Strategies for Enhancing Customer Service and Improving Operational Efficiencies

Denver, CO - Alpine Access, the premier provider of contact center solutions for brand-conscious companies, today announced the appointment of Rob Duncan as chief operating officer.

As COO, Duncan will focus on delivering service excellence and operational leadership by overseeing the daily operations of Alpine Access. In addition to managing human resources, information technology and client services, he will work closely with the executive team to lead Alpine Access' overall business strategy.

“I have seen first-hand Rob's ability to transform customer care organizations in a way that improves satisfaction rates while reducing costs. Having him join our team is truly exciting for our company,” said Chris Carrington, Alpine Access CEO. “Our client relationships are growing in breadth and depth and our sales pipeline continues to expand. Rob's experience and leadership will allow Alpine Access to achieve greater results for our clients and their customers.”

Prior to coming to Alpine Access, Duncan was the vice president of customer care for Capgemini, a $10 billion multinational corporation. While there, Duncan was accountable for contact centers located in the United States, Canada, Latin America, and the Philippines.

Duncan began his career in the financial services industry before moving to a role in operations with CompuCom Systems where he served as senior operations manager of help desk systems. Later, with Dell Computer Corporation, Duncan served as the senior manager for worldwide support and was responsible for managing the consumer technical support program. Before Capgemini, Duncan was president of BPO Resources, a consulting services company for Fortune 500 companies focused on operations and customer support.

“Alpine Access is at the forefront of a paradigm shift in the customer contact industry, of which I'm excited to be a part,” said Duncan. “As organizations realize the importance of the customer experience and effective communication of their brand, Alpine Access is correctly positioned as the premium provider of customer care solutions. Through our business processes, operational efficiency and technology, we will continue to drive the best possible results for our customers in the recruiting, training and management of our home-based employee workforce.”

Duncan earned a B.S. degree in economics from Texas A&M University – Commerce. He has also received Executive Management Training from the Wharton School of Business at the University of Pennsylvania and Southern Methodist University, Dallas.

About Alpine Access

Alpine Access is the premier provider of customer service solutions using home-based employees. Our clients are organizations that value their customers and are passionate about their brand. Alpine Access’ solutions mean access to quality employees, compelling operational efficiency and economic success for our clients.

Alpine Access’s publicly named partners include J.Crew, Office Depot, ExpressJet, 1-800-Flowers and the Internal Revenue Service. Alpine Access also provides solutions for Fortune 50 financial services organizations, as well as other travel, retail and public sector clients. Founded in 1998, Alpine Access employs 7,500 distributed home-based agents and has been included on fastest-growing company lists such as the Inc. 500, Deloitte & Touche Fast 500 and the Denver Business Journal in each of the past several years. For more information, visit www.alpineaccess.com.

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