Eds, An Hp Company, Selects Alpine Access To Provide Quality Customer Care

Company now offers efficient, integrated customer service solution with the addition of work-at-home professionals.

Denver, CO - Alpine Access, the premier provider of home-based customer care solutions for brand-conscious companies, today announced that it has been selected by EDS, an HP Company, to deliver a consistent, integrated customer service experience. As part of the company’s ongoing initiative to integrate people, processes and technology, EDS has collaborated with Alpine Access to add work-at-home customer care professionals (CCPs) to their contact center environment.

With the addition of home-based customer care professionals, EDS is now able to help clients deliver a high-quality, consistent customer experience across multiple locations and business or product groups. The at-home contact center model also offers business advantages by reducing operating costs, increasing revenue and improving customer satisfaction.

“Customers today are looking for innovative ways to improve customer satisfaction, loyalty and retention,“ said Sean Finnan, global vice president of CRM services, EDS, an HP company. “As our clients’ business ally, EDS with Alpine Access is uniquely skilled to enable large companies to effectively grow their business and reduce costs.“

Alpine Access has been the innovator of the home-based employee model since the company’s inception in 1998. With this model customer service professionals are recruited, screened and hired through a rigorous process that identifies their unique skills, passions and experiences. As a result, clients know that the employees handling their customer service calls are passionate, qualified and possess unique knowledge of their particular industry. Alpine Access’ virtual contact center model has proven to have positive financial impact with better results on performance metrics such as on one-call resolution, customer satisfaction, conversions, customer retention, and average order sizes.

“Providing reliable, repeatable service across all customer touch points is a critical component of any CRM service,“ said Christopher M. Carrington, CEO of Alpine Access. “EDS’ focus on quality customer care matches our own company philosophy and makes this a strong partnership that will result in satisfied customers.“

About EDS, an HP Company

EDS is a leading global technology services company delivering business solutions to its clients. EDS founded the information technology outsourcing industry 45 years ago. Today, EDS delivers a broad portfolio of information technology and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries and to governments around the world. Learn more at eds.com.

About Alpine Access

Alpine Access pioneered a distinctive home-based employee contact center model in 1998 that provides greater customer connections and premium quality results by matching an elite workforce of agents to specific client needs. With this service, customers in the retail, travel, financial and public sectors, including J.Crew, Office Depot, EDS, an HP Company, and the Internal Revenue Service, experience improved operational efficiencies and increased financial success with higher one-call resolution, greater customer satisfaction scores and larger average order sizes.

Alpine Access employs 7,500 distributed home-based agents and has been included on fastest-growing company lists such as the Inc. 500, Deloitte & Touche Fast 500 and the Denver Business Journal in each of the past several years. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.
Alpine Access - Advantage, yours.^TM

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