Alpine Access Sets Industry Milestone With Employees In Over 1,000 Cities

Extensive geographic diversity provides clients with unmatched service reliability and peace-of-mind.

Denver, CO – April 22, 2009 – Alpine Access, the premier provider of home-based customer care solutions for brand-conscious companies, today announced the company now has employees in over 1,000 different cities, making it the most geographically dispersed and reliable homebased, employee call center in existence today.

This widely dispersed network of employees is in direct response to the increased demand for the company’s customer service and business continuity solutions. With employees based in multiple locations, Alpine Access can deliver uninterrupted service by seamlessly routing calls throughout the country. In the event of a natural disaster or other crisis, Alpine Access can instantly re-route service calls to keep its clients up and running while competitors may be forced to close their customer service operations.

“The magnitude of our employee locations is undisputable proof that the home-based service model has now reached critical mass,” said Christopher Carrington, CEO of Alpine Access. “More and more companies are realizing the operational efficiencies and economic advantages our services offer compared to traditional brick and mortar centers. Providing business continuity is just one of these incredibly compelling benefits.”

Alpine Access attributes its success to an unwavering focus on delivering high quality customer service through a flexible and efficient home-based employee model. In addition to providing
uninterrupted service, the ability to hire nationwide allows Alpine Access to locate employees with hard-to-find skills, languages and work experience. These employees can then be matched to clients according to their specific needs such as customer service, sales, tech support or inbound collections.

Alpine Access’ geographic diversity also provides maximum scheduling flexibility and a highly secure IT infrastructure with data centers and network connectivity throughout the country. All of
these benefits combine to provide clients with peace-of-mind knowing their customer calls will be quickly resolved at all times.

About Alpine Access

Alpine Access pioneered a distinctive home-based employee contact center model in 1998 that provides greater customer connections and premium quality results by matching an elite
workforce of agents to specific client needs. With this service, customers in the retail, travel, financial and public sectors, including Office Depot, and the Internal Revenue Service, experience improved operational efficiencies and increased financial success with higher one-call resolution, greater customer satisfaction scores and larger average order sizes.

Alpine Access employs distributed home-based agents in over a thousand cities and has been included on fastest-growing company lists such as the Inc. 500, Deloitte & Touche Fast 500 and the Denver Business Journal in each of the past several years. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.