Careers
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General • Pay & Benefits • Type of Work • Requirements • Training • Scheduling
General - Frequently Asked Questions
Q: How do I apply to become a CCP with Alpine Access?
Q: What is the process and timelines to apply?
Q: Is there a fee to apply to become a CCP with you?
Q: What are the requirements for passing the credit check?
Q: Are there required meetings at the corporate office (or anywhere)?
Q: Is there an initial face-to-face interview in your offices?
Q: Are your CCPs actual employees of your company or are they independent contractors?
Q: Where would I find a list of Corporate job openings?
Q: Are there career advancement opportunities?
Q: How do I apply to become a CCP with Alpine Access?
A: All applications are to be completed online (via the website). If you would like to apply, please go to www.alpineaccess.com (if you are not there already) click on “Careers”, then “Apply to be a CCP”.
Q: What is the process and timelines to apply?
A: Immediately upon submission of your application, you should receive an email response verifying that we did indeed receive your application. If you meet our home office requirements, you will receive an invitation to complete the Pre-Interview screening, which is the first step in the evaluation/interview process. This screening allows Alpine Access to compare your unique skills, work experience and qualifications with the ideal CCP profile as provided by our clients. You will also be asked to complete a technical skills test, which will be used to evaluate your computer skills. The application process is designed to give both Alpine Access and you, the applicant, a clear picture if this type of role will be a good fit. If it is not, we will both know.
If you successfully pass the pre-interview screening, you will be invited to complete a Voice Audition so we can learn a bit more about you. If we feel that you meet the qualities of a successful Alpine Access CCP, you will then receive an invitation to complete the Alpine Access Skills Assessment. Those applicants whose skill set matches the skill set required for success as a CCP will then receive an invitation to schedule a telephone interview with an Alpine Access recruiter. During the interview, you will learn more about Alpine Access and the opportunities we have for new Customer Service/Sales CCPs. If the interview is successful and we have a program opportunity that matches your skill set, availability and interest, you will receive a job offer!! That wasn’t too tough, was it!
Upon receiving a job offer, you will be given instructions to apply for a background check. Alpine Access now requires that ALL new employees successfully pass this background check. The cost of this step is a payment of $45.00. This payment can be made by credit card or check card and is handled securely online by our reputable background check partner. Again, this is NOT an up-front fee; we only require people who have been offered a position with the company to complete this step of the process. Please note that some programs also require a drug test. There is no charge for drug testing.
Q: Is there a fee to apply to become a CCP with you?
A: There is no fee to apply to become an Alpine Access employee. As mentioned above, Alpine Access requires anyone who has received a job offer to complete a background check and credit check to confirm questions asked on the initial application for employment. The cost of this background check is a fee of $45.00. Again, this is NOT an up-front fee; we only require people who have been offered a position with the company to complete this step of the process. Please note that some programs also require a drug test. There is no additional charge for drug testing.
Q: What are the requirements for passing the credit check?
A: A passing credit result is required to become a new employee. A passing credit result is having four or fewer negatives in the last four years. Negatives include collection accounts, unpaid charge-offs, public records which include liens on assets, and repossessions.
** If you are not sure you will meet these specific credit requirements, please request a copy of your credit report (such as with TRANSUNION at www.annualcreditreport.com ) and review this report before continuing with your application. Please note that our credit report might differ slightly from the credit report that you obtain. Thank you!
Q: Are there required meetings at the corporate office (or anywhere)?
A: Although you are always welcome to come visit our headquarters in Denver, Colorado, there are no requirements that you ever do so. Some of our clients occasionally request that we have CCPs visit local retail outlets or other local offices of their business in order to better acquaint CCPs with what they do. This is not common.
Q: Is there an initial face-to-face interview in your offices?
A: No - we do all interviews over the phone.
Q: Are your CCPs actual employees of your company or are they independent contractors?
A: All of our CCPs are employees of Alpine Access. As an employee of Alpine Access you are not required to fulfill the costly and extensive obligations that are required of an independent contractor, including filing as an S corp or LLC, filing quarterly tax returns, being responsible for all FICA and Social Security payments, and maintaining ongoing legal and accounting records. In addition, we don’t expect our CCPs to bear the risk of not being paid between calls (particularly during slow call periods) or the expense of costly training, both of which are typical in an independent contractor relationship. Most importantly, however, our CCPs are an integral part of our team and our culture; a status that really can only be achieved as an employee.
Q: Where would I find a list of Corporate job openings?
A: Corporate job openings and related information can be found on the Corporate Careers page.
Q: Are there career advancement opportunities?
A: We have many examples of CCPs who have moved into other positions within Alpine Access. Due to the overwhelming percentage of our employees who are CCPs (more than 95%); however we prefer to reasonably set your expectations that there are fewer career advancement opportunities in Corporate Headquarters. In any event, you will be having so much fun talking with our client’s customers that you will soon realize why we consider our CCPs to be at the top of our organizational chart!