Employee Qualifications
We fulfill our promise of delivering exceptional customer service on every call for every client by hiring the very best employees. Our employees’ skills, experience and personality are then matched to meet the specific needs of each corporate client.
If you pride yourself on providing exceptional customer service, consider becoming an Alpine Access Customer Care Professional today!
Successful Alpine Access employees possess these skills and qualities:
- Motivation and the desire for a challenging and rewarding career opportunity
- Professional, pleasant phone presence
- Ability to quickly identify, empathize, establish trust, and solve a caller’s problem
- Self-starter and disciplined; not easily distracted while working at home
- Works well independently
- Strong work ethic
- Uses the internet daily for downloads, email, sending file attachments, and instant messaging/text messaging
- Ability to trouble-shoot and fix minor problems with computer system
- Strong computer navigation skills, such as:
- Ability to open and quickly toggle between at least five windows at a time
- Frequently use keyboard commands rather than relying on menus
Technical Requirements
It is important that you meet all of these requirements to be considered for a position with Alpine Access.
Computer Requirements
- PC running Windows XP or Vista
- Minimum 2 GB free hard drive disk space
- Minimum 1 GB RAM (2 GB recommended for Vista)
- 1 GHz to 1.5 GHz Processor or higher (Multi-Core Recommended)
- Monitor with minimum screen resolution of 1024x768 (1280x1024 recommended)
- Sound card and speakers to listen to audio files
- Current anti-virus software with updated definitions
- Current anti-spyware software
- Firewall installed & operating or Windows firewall turned on
Internet Access Requirements
- Subscription to a reliable, high-speed, hard-wired, bi-directional Internet connection. DSL or Cable with bi-directional speeds of 128K or more
- No satellite or wireless Internet service (A wireless connection within the confines of your home is acceptable as long as your DSL or Cable connection is hard-wired.)
- Internet Explorer 6.xSP1 or later
Telephone Line Access Requirements
- Analog landline that meets one of these requirements:
- Plain Old Telephone Service (POTS)—traditional landline phone service using a dedicated copper pair to the home.
- Cable—phone service from a Cable TV service provider.
- Fiber-Optic—phone line provided by a local phone service.
- A telephone line that you can dedicate for your use while working, and that you can use while also accessing the Internet
- The telephone must be a corded traditional telephone. No cordless, cellular/wireless or VoIP phones (Vonage, AT&T CallVantage, etc.)
Headset Requirements
You are required to purchase two different types of headsets – a USB headset for your online training and a telephone headset for taking live customer calls.
1. USB headset for your online training. Prior to your first day of training you will need a USB headset that plugs into your computer. These USB headsets range in price from $20-$50, and can be purchased at most stores that sell computer equipment or office supplies. The USB headset must meet these minimum requirements:
- Features a microphone
- Hands-free
- Connects to your computer via a USB port.
- Features a mute button
2. Telephone headset to take calls. You will also need to purchase a headset for your telephone in order to begin working. These telephone headsets plug directly into your telephone base, range in price from $25-$100 and can be purchased at major retailers and office supply stores. Because you will be wearing the telephone headset for long periods of time, it must be comfortable, and meet these minimum requirements:
- Hands-free
- Corded. All cordless headsets are unacceptable
- Features a "noise cancelling" microphone
Office Requirements
- Comfortable and ergonomically safe furniture and office set-up
- Quiet, free of any background noise (we have a zero tolerance policy for noise)
