Soaring Inbound Sales
In today’s fast-paced digital world, competition for every customer’s dollar is fierce. Do you have the right people who can close the deal on your inbound sales calls?
Increased Revenue Per Call
Our home-agent model ensures we attract the best of the best. Unlike a traditional call center, our talent source is not geographically limited. We attract mature, highly educated talent from over 1,000 U.S. cities. 80% of our customer care professionals have sales experience which helps them to develop a rapport with customers and increase sales. As a result, Alpine Access increases average order value by 10% to 20% over a retailer’s in-house call center.
You benefit from:
- Larger average order size
- Increased revenue per call
- Higher conversion rates
- Better up-sell and cross-sell rates
Product Experts
Our customer care professionals are 100% dedicated to your company and customers. They are rigorously trained and tested on your brand and your product or service. They become product experts able to deliver the personal care and service your customers deserve. If they don’t have an answer they can instantly draw upon a large network of supervisors, coaches, even an online agent community—all while on a customer call.
Lower Costs with Efficient Scheduling
Alpine Access pioneered the at-home agent model and we have over 10 years of experience perfecting scheduling efficiencies. We understand the balancing act—overstaffed means your bottom line suffers; understaffed and your service level takes the hit. We have the systems and processes to accurately forecast staffing levels at more than 95% accuracy. more...
Flexibility for Seasonal Demand
We can very quickly ramp staffing levels up or down as your business cycle demands. Whether it’s a spike during holidays, a product launch or a promotional event, we can make planned staffing adjustments or change staff levels on the fly.