Dependable Disaster Recovery
Some events can make your business inoperable for days or weeks, but in a competitive environment it can be hard to recover from even a few hours out of service. Are you prepared?
We’ve Got You Covered 24x7
Power outages, telecommunications disruptions and loss of physical access to call centers are problems of the past with Alpine Access. We provide access and protection unmatched by traditional call centers so you can conduct ‘business as usual’ under virtually any condition.
In the event of an emergency or planned downtime, Alpine Access can:
- Back-up your in-house or outsourced call center
- Supplement your call center
- Provide an additional layer of redundancy
Unrivaled Geographic Diversity
Unlike a brick and mortar call center, we are not limited to a few square blocks where a workforce can be impacted for an extended period of time. Our recruiters, trainers, operations and customer care professionals are dispersed in over 1,000 cities across America. This geographic diversity offers protection against a Southeastern hurricane, Northern blizzard, Midwestern tornado, coastal flood, Western earthquake, localized evacuations and more.
Maximum Scalability
We have the resources, technology and experience to quickly respond to a sudden increase in call volume. Our home-based customer care professionals can simply pick up their headset, log on to the computer and immediately begin answering calls. There are no lengthy ramp–up times for recruiting, training, facility and infrastructure build-outs. Your customer service levels won’t suffer and neither will your bottom line. more...
Service Without Interruption
Our geographically dispersed Tier 1 data centers give you n+1 redundancy with uninterruptable power supplies, backup generators and multiple electrical feeds from the local power grid. All production delivery systems are architected and implemented with system, network and application redundancy to provide high availability of no less than 99.95%. Our virtual recruiting, training, workforce management and technology platform are always available, prepared and flexible. We can quickly ramp up to respond and meet the demands of your business.
PCI Level 1 Compliant
As a Level 1 compliant service provider, we maintain the highest levels of security for you and your customers. We have the controls and protocols in place to protect customer privacy and reduce the risk of security breaches. To ensure compliance, our security systems are regularly audited and our networks scanned by a third party. more...