Extraordinary Customer Service
In our service-driven economy, customer service has never been more important. Today customers have more choices than ever, and more ways than ever to quickly express their opinion and sway others. In the age of social networks, blogging, viral marketing and more, how do you influence customers’ opinions?
Go from Good to GREAT
At Alpine Access we view each customer call as an opportunity to create and strengthen a relationship. We understand that customer satisfaction, retention and loyalty are critical to succeed in today’s marketplace. Our inbound call solutions can help you:
- Deliver superior customer service
- Increase customer satisfaction
- Reduce customer care costs
- Create loyal customer advocates
- Retain at-risk customers
- Develop lasting customer relationships
One Call Resolution
A majority of our customer service calls are resolved in the first call. That translates into lower costs and more satisfied customers. It’s the maturity, experience and training that enable our customer care professionals to develop a rapport with your customers and deliver outstanding service. Regardless of the call type, we deftly identify a customer’s concerns, respond appropriately, and take action to mutually satisfy your customers’ needs and your business objectives.
We are experienced in providing customer service for a variety of companies in the financial services, telecommunications, retail and transportation industries. Customer service calls can include:
- Product information requests
- Billing information, changes and disputes
- Issue resolution
- Account updates and questions
- Appointment scheduling
- Product warranty and replacement
- Product recalls and updates
- Outbound information alerts
Loyal Agents. Loyal Customers.
Our customer care professionals are more than typical call center agents. They are professionals who are uniquely qualified and educated for your customer service needs. They are not stretched across multiple accounts with differing requirements. Instead, we focus on your account with customer care professionals that are 100% dedicated to your customers. They are rigorously trained and tested on your company and your product or service. They become your brand and extend the personalized care and service your customers have come to expect.
Increased Experience = Reduced Costs
Our home-agent model ensures we attract the best of the best. Unlike a traditional call center, our talent source is not geographically limited. We attract highly educated talent from over 1,000 U.S. cities. The result: Our customer care professionals are more professional and experienced, resulting in increased care and decreased customer service costs.
Profile of Alpine Customer Care Professionals:
- Average age is 41
- More than 80% are college educated
- Average of 15-20 years prior work experience
- Attrition rate is 50% of a traditional call center