Alpine Access Talent Connection
Interested in finding the best talent available for your home-based call center? Alpine Access leverages our hands-on experience in sourcing, recruiting and screening to identify and deliver top home-based agents.
A Quality Customer Experience
You’re assured higher quality inbound customer service professionals with Alpine Access Talent Connection. Our experience in identifying and selecting the best fit agents results in:
- Reduced agent turnover
- High NetPromoter scores
- Increased customer satisfaction scores
- Reduced average handle time
- High close ratio
- Larger order size
- Increased debt recovered
Full Service Recruiting and Selection
With Alpine Access Talent Connection you’ll save up to 50% over your current cost per hire. We’re able to achieve this cost savings and deliver a better quality talent through:
- Access to a large pool of qualified applicants
- Expedited screening processes
- Proprietary matching assessments
Efficiently Manage Applicant Flow
With 10 years of experience staffing over 100 home-based programs, we have the knowledge, processes and technologies to expertly manage the end-to-end flow of the applicant pool. We source high quality home-based workers across the United States. And since they are all U.S.-based, your customers don’t have to navigate cultural or language barriers. Our recruiters work 24/7, covering all time zones to identify qualified applicants with unprecedented speed and efficiency.
Skills Testing
Our proprietary skills assessments evaluate a number of skills we’ve identified as critical to being a successful home-based customer service professional, including:
- Information processing
- Situational judgments
- Work preferences
- Job simulation
- Computer and technical skills
- Critical thinking skills
Behavioral Assessment
To ensure the best match between applicants and your company, we customize our proprietary behavioral assessments to your unique needs. This enables us to further screen and select each customer care professional to get just the right fit with your brand and your requirements. We screen applicants for a variety of traits, including:
- Personality and job fit
- Customer orientation
- Dependability
Phone Screening
Since the customer service professional works entirely on the phone, a good phone presence is crucial. Our discriminating recruiters evaluate an applicant’s voice for tone, speech patterns and annunciation. Only those that meet our high standards are allowed to proceed in the application process.
Customized Interviews
Applicants who pass the skills and behavioral assessments and phone screening will receive a personal interview with one of our recruiters. This interview is designed to give both the applicant and Alpine Access an opportunity to further evaluate the job fit and can be customized to your business requirements.
Background Checks
After applicants pass all of these screenings and assessments, a background and credit check (and drug test when applicable) is required before being hired. We have all of the processes and vendors to handle this for you.
A Custom Fit
We have staffed over 100 at-home programs consisting of all different call types for a variety of industries. We recognize that each program is unique and that one size doesn't fit all. Alpine Access Talent Connection has the knowledge, experience and resources to completely tailor recruiting and screening to your business and your requirements. Contact us today to discuss how we can help with your at-home talent needs.