Consulting
Alpine Access Consulting provides a wealth of hands-on experience and current industry best practices that comes from 11 years of implementing more than 100 at-home programs for a variety of Fortune 500 companies. When you engage Alpine Access Consulting you gain unrivaled access to our extensive knowledge of proven at-home business processes, technologies, workforce management tools, knowledge management and talent acquisition.
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The At-Home Experts
It’s our industry experience that enables us to help you design the right solution for your organization and your customer base. We don’t try to change your business to accommodate a home-based operation. We tailor the home-based model for your business.
We’ll help you realize the benefits of the virtual model:
- Larger, more diversified labor pool
- Better quality agents
- Reduced labor rate
- Lower real estate costs
- Flexibility and scalability
- Higher levels of productivity
- Reduced attrition
- Improved redundancy and business continuity
Get It Right The First Time
You’re sold on the benefits you could achieve with a home-agent program, and now it’s time to make it happen. Should you rely on the smart people in your organization to help figure out the best way to implement a virtual model? Being smart is not the same as being experienced, and mistakes can be costly. Don’t take a costly chance on learning as you go when you can leverage the knowledge that comes from more than 100 implementations over 11 years. Our goal is not to simply help you get it right, but to help you get it right the first time.
Proven Methodology
AAC can help you achieve the benefits and reduce your risk of getting it wrong using our time-tested, proprietary methodology. We’ll help you identify and resolve concerns specific to your business and your customers and give you the highest return on your investment.
Flexible Solutions
Our solutions are as flexible as the at-home business model. All of our services are tailored to your needs and can range from a 2-day workshop, to a fully-managed, large-scale implementation.
- Home agent program design and implementation - If you’ve decided to build a home-agent program, AAC will provide consulting services to work with you to develop appropriate home-agent business processes and supporting technology unique to your needs. We can also help you implement your home-agent program, transitioning operations to your internal home-agent team when they are ready. We can provide a holistic solution or help out with select portions of design and implementation.
- Consulting for targeted functional areas - If you have an existing in-house home-agent program, AAC offers consulting assistance for process improvement in targeted areas such as recruiting, training, attrition, communications, systems selection and integration, security, workforce management, quality assurance and operational support.
Take Your Call Center Home
Alpine Access Consulting has the first-hand knowledge, experience and resources to guide your company in successfully implementing a home-based operation. Contact us today to see how our home-based experts can help you.