Executive Insights: 2010
As thought leaders in the home-based customer service industry, Alpine Access executives write a monthly column on industry trends and ideas for TMCnet as well as contributing to other publications.
February, 2010
The Need for Speed: Scalability of Virtual Contact Centers Delivers Fast Launches, Quality Service
Seven hundred and sixty three miles per hour: The current record for the fastest speed achieved by any wheeled vehicle on land set by a jet-propelled car which broke the sound barrier in October 1997. Read full article.
January, 2010
Home Shore vs. Off Shore - Who Will Clinch the Title for Best Outsourcing Solution?
For the past decade, U.S.-based call centers have battled against the perception that outsourcing customer service to offshore facilities was the best business decision. Following the 2001 recession, the odds were definitely in favor of offshore as businesses flocked to the find lowest-cost solution. Read full article.
