Utilities

Regulation, price increases and service outages pose significant challenges to keeping utilities customers satisfied. Alpine Access will grow your earnings and build strong customer relationships, allowing you to focus on your core business. 

Alpine Access is the virtual customer care solution that can help you reduce costs while increasing call resolution and customer satisfaction.

Our call solutions for utilities companies include:

• Customer service
• Information requests
• Billing inquiries
• Collections on delinquent accounts
• Trouble or order ticket status
• Technician dispatch
• Power outage inquiry and support
  

Languages

• English
• Spanish
• Chinese (Mandarin/Cantonese)
• Portuguese
• Vietnamese
• Korean
• Japanese
• Thai
• Russian
• Others
  

Experience = Service

Whether it’s a power outage or a simple billing inquiry, our customer care professionals offer unparalleled service to your customers. Alpine Access pioneered the at-home agent model to ensure we hire only the best of the best. Our customer care professionals are more mature, more educated, better qualified and more committed than the average agent in a traditional call center. This difference translates into quicker call resolution and higher customer satisfaction.

Training to Keep Pace with Changes

One thing is certain in a regulated industry: change. Timely communication and education of customer service staff becomes critical to ensure accurate information is given to your customers. Alpine Access has an innovative virtual training system that makes it easy to deliver on-demand training and updates. This system has been proven to shorten training time and increase customer satisfaction, saving you both time and money.

Uninterrupted Service

Unlike a brick and mortar call center, we are not limited to a few square blocks where a workforce can be impacted by weather or unforeseen events. Our operations and customer care professionals are dispersed in over 1,000 cities across America. This geographic diversity ensures your customers can still reach you when it counts.