Financial Services
Alpine Access enables you to provide your customers with extraordinary service without incurring the expense for support staff, facilities and technology.
Our inbound financial call solutions include:
- Credit application processing
- Card activation
- Balance consolidation and transfer
- Payment processing
- Payment negotiation
- Charge dispute resolution
- General customer service requests
Languages
- English
- Spanish
- Chinese (Mandarin/Cantonese)
- Portuguese
- Vietnamese
- Korean
- Japanese
- Thai
- Russian
- Others
Deliver World-Class Service
Our agents are more mature, more experienced and more educated than those at traditional call centers. The difference is in the numbers:
| Traditional Agent | Alpine Access Agent | |
|---|---|---|
| Average age | 23 years | 41 years |
| College education | Less than 40% | More than 80% |
| Average work experience | 5 years | 15-20 years |
This experience and maturity translates into better and more accurate service for your customers, while lowering your customer acquisition and retention costs.
Knowledgeable, Dedicated Professionals
Our customer care professionals are 100% dedicated to servicing your customers. They devote all of their time and energy to become as proficient and knowledgeable as possible about your company and products. Our innovative virtual training model has been proven to shorten training time and reduce attrition, saving you both time and money.
Impact the Bottom Line
We understand the balancing act—overstaffed means your bottom line suffers; understaffed and your service level takes the hit. We have over 11 years experience in accurately predicting staffing levels with more than 95% accuracy. Learn more about our scheduling efficiency.
Protect Sensitive Data
As a Level 1 PCI compliant service provider, we maintain the highest levels of security for you and your customers. To ensure compliance, our security systems are regularly audited and our networks are scanned by a third party.