Leadership Team

Rob Duncan Chief Operating Officer

Personal Motto:  "Preserving the present is living in the past."

As Chief Operating Officer, Rob oversees Alpine’s core operational functions, including recruiting, training, workforce management and information technology. In this role he draws upon his 15-year track record in the customer service industry to drive continuous improvement across the organization.

Prior to Alpine Access, Rob was the VP of customer care for Capgemini, an $8 billion multinational corporation. While there, Rob was responsible for multiple contact centers in the United States, Canada, Latin America and the Philippines. Before that, Rob was a Senior Operations Manager of help desk systems for CompuCom Systems, a Senior Manager for worldwide customer support with Dell Computer Corporation, and President of BPO Resources, a consulting services company for Fortune 500 companies focused on operations and customer support.

Rob holds a Bachelor’s degree in Economics from Texas A&M University. He has also completed Executive Management Training at the Wharton School of Business and Southern Methodist University.