Scheduling FAQs
Q: What hours are available?
A: Each of our programs has its own, unique hours of operation. The majority of our shifts are 5 days a week and include one weekend day. For example: Tuesday-Saturday or Sunday-Thursday. The hours you will work are the same for all 5 days.
The general hours of operation are 6am-12am MT. Many schedules are designed to cover the times of day when people call for service, such as 1pm-10pm. It is rare that we offer a “morning only” shift and we do not offer overnight shifts. Most shifts are 6 to 8 consecutive hours. We do not have shifts that are less than 4 consecutive hours at a time.
Q: Can I work whatever hours I want?
A: No. Shift commitments are a fixed schedule you agree to when you are offered a job. Some programs have the flexibility to match your availability and a matching schedule will be created. You will always know what schedule you are working at least one week in advance.
After Alpine publishes your work schedule, we expect you to work that schedule unless you have preapproved time off. To ensure high service levels for our clients, we have guidelines for schedule adherence and a reliability policy for all of our employees.
Q: How does Alpine Access determine what my schedule will be?
A: Your schedule is based on your chosen work shift availability and the client’s projected call volume. We post all work schedules in our Web Center for you to see.
We require between 20-30 hours per week of daytime and weekday availability with at least 4 hours on each weekend. Alpine Access does not guarantee you will be scheduled for all of the hours you show as available nor do we guarantee a minimum number of hours per week.
Q: How often are schedules posted?
A: We post schedules weekly for several weeks in advance. You will know your posted schedule about 4-7 days ahead of that week. You will be asked to post your availability one to two weeks in advance of the week that is being scheduled.
Q: Will I work the same schedule every week?
A: Your schedule is driven by our client program’s call volume. Alpine does not guarantee consistent, ongoing, weekly hours. However, if you are available to work on a regular basis, are performing well, and your client program has a steady weekly need, then it is likely that you will receive the same (or very similar) schedule each week.
Q: What happens if I can’t work during a scheduled time?
A: Through our online Web Center, you can let us know if you will not be able to work. As with a conventional job, we understand that there will be times when you are sick, or otherwise unable to work during scheduled times. To ensure high service levels for our clients, we have guidelines for schedule adherence and a reliability policy for all of our employees.
Q: Do you have late-night, overnight or weekend only shifts?
A: Some of our programs operate 24 hours per day, 365 days per year, but typically only on a seasonal basis. The most common shifts are:
Monday-Friday, 6am-6pm MT, with 4 hours on the weekend
Tuesday-Saturday, 1pm-10pm MT
Sunday-Thursday, 1pm-10pm MT
Friday-Monday, 10-hour shifts at various times
We occasionally offer day shifts and part-time shifts. Morning shifts are given to existing employees first and then to new employees. We do require you to work at least one day on the weekend.
Q: Do I have to work a minimum number of hours?
A: Each client program has its own requirements, but we generally will need you to work a minimum of 20 to 25 hours per week.
Q: Is there a maximum number of hours I can work each day or week?
A: There is no set maximum for a given day or week (unless stipulated by law in your state).