Qualifications FAQs
Q: Can I use a cell phone to answer calls?
A: In order to maximize security and sound quality, we do not allow the use of cell phones, cordless phones or VoIP phones. You must use a regular, corded phone with a corded headset to connect with our systems.
Q: What type of telephone service do I need?
A: You will need an analog landline that meets one of these requirements:
- Plain Old Telephone Service (POTS)—traditional landline phone service using a dedicated copper pair to the home.
- Cable—phone service from a Cable TV service provider.
- Fiber-Optic—phone line provided by a local phone service.
- In addition to one of the above, you will need:
- A telephone line dedicated to your use while working that can be used while accessing the Internet
- Corded, traditional telephone. No cordless, cellular/wireless or VoIP phones (Vonage, AT&T CallVantage, etc.)
Q: Why can’t I use a VoIP phone?
A: We are very excited about the potential of IP telephony and are exploring it for future use. However, our system is currently not compatible with IP phones.
Q: Does Alpine Access provide me with the required headsets?
A: No. You are required to purchase two different types of headsets – a USB headset for your online training and a telephone headset for taking live customer calls.
1. USB headset for your online training. Prior to your first day of training you will need a USB headset that plugs into your computer. These USB headsets range in price from $20-$50, and can be purchased at most stores that sell computer equipment or office supplies. The USB headset must meet these minimum requirements:
- Features a microphone
- Hands-free
- Connects to your computer via a USB port.
- Features a mute button
2. Telephone headset to take calls. You will also need to purchase a headset for your telephone in order to begin working. These telephone headsets plug directly into your telephone base, range in price from $25-$100 and can be purchased at major retailers and office supply stores. Because you will be wearing the telephone headset for long periods of time, it must be comfortable, and meet these minimum requirements:
- Hands-free
- Corded. All cordless headsets are unacceptable
- Features a "noise cancelling" microphone
Q: Does Alpine Access provide me with a computer?
A: All applicants must have their own PC that meets our minimum requirements. Some clients may require that we provide a computer, but this is not typical and cannot be counted on.
Q: Can I work on a Macintosh computer?
A: No, you must have a PC running Windows XP or Vista and Internet Explorer 6.0 (or later). See computer requirements.
Q: What internet service provider (ISP) should I use?
A: You can use any ISP that is:
- Land-based (not a wireless or satellite broadband connection)
- Reliable with consistent “up” time
- Unlimited use
Q: Are my home set-up expenses tax deductible?
A: Possibly, but you will need to discuss this with a professional tax advisor.
Q: Can I have a high speed internet connection (or extra phone line) installed after I am offered a job?
A: In many cases, customer care professionals start training within a few days of being hired. For this reason, you need to have the necessary home office set-up prior to being offered a position.