Pay and Benefits FAQs

Q: How much are customer care professionals paid?

A: We establish pay rates based on the experience and skill sets needed for each of our clients and their programs. In general, the average rate is about $9.00 per hour.

Q: Am I paid by the hour or by the call?

A: We pay all employees for the hours they work, regardless of whether they are on calls, or waiting to take the next call.

Q: How often would I get paid?

A: We pay you every two weeks.

Q: Do I receive a paycheck in the mail?

A: The most expeditious way to get paid is to have your paycheck direct deposited into your bank account. For this reason, we encourage all employees to be paid via direct deposit. As a general rule, we do not send checks in the mail.

Q: When would I be eligible to receive benefits?

A: After 30 days from your hire date, working an average of 20 hours per week with Alpine Access, you will be eligible for our voluntary benefits program that includes medical, dental and vision insurance for you and your family. For qualified employees (completed one year of service and worked 1,000 hours), we also offer a matching 401(k) plan.

Q: Are the benefits different for full-time and part-time employees?

A: Both part-time and full-time employees are eligible for insurance coverage. Qualified part-time and full-time employees (completed one year of service and worked 1,000 hours) can participate in a matching 401(k) plan.

Q: Are there career advancement opportunities?

A: Yes, there are a variety of advancement opportunities available within the Alpine Access team. Many of our best performing customer care professionals have been promoted to team leaders, coaches and account managers—while still working from home.