Getting Started FAQs
Q: Does Alpine Access hire employees in every state?
A: Alpine currently hires in 35 states across the United States, including:
Alabama
Arkansas
Arizona
Colorado
Connecticut
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maryland
Michigan
Minnesota
Missouri
Nebraska
Nevada
New Jersey
New York
North Carolina
Oklahoma
Oregon
Pennsylvania
South Carolina
South Dakota
Tennessee
Texas
Utah
Virginia
Washington
Wisconsin
Wyoming
Q: Do I have to be a U.S. citizen?
A: Yes.
Q: Are the positions with Alpine Access part-time or full-time?
A: Currently we only have full-time positions available.
Q: How do I apply for a job with Alpine Access?
A: You can begin the application process online. We’ve made it as easy for you as possible, and it’s designed to give both you and Alpine Access a good idea if this type of work is a good fit with your skills, experience and qualifications. We recommend that you review all of the qualifications and FAQs before submitting an application.
Q: What is the application process and how long does it take?
A: The application process takes approximately 7 to 10 days and is conducted online. We communicate with you at every step via e-mail to let you know what to expect next.
Step 1:
Complete the online application. You can complete each field individually or upload a resume document and the fields will populate automatically with your information.
Step 2:
Confirm that you meet all technical requirements. This includes the computer, internet, phone, headsets and home office requirements.
Step 3:
Conduct a voice audition. We will provide you a toll-free number to call in to and you will record a message. Our recruiters will evaluate your voice for tone, speech patterns, annunciation and overall phone presence.
Step 4:
Complete a skills assessment. This assessment evaluates a number of skills related to being successful as a Customer Care Professional, including information processing, situational judgments, work preferences and a brief job simulation.
Step 5:
Participate in a phone interview. During this interview you will have an opportunity to learn more about Alpine Access and the positions currently available. If we both agree you’d make a good customer care professional, and we have a program opportunity that matches your skill set, availability and interest you will receive a job offer!
Upon receiving a job offer, we will need your permission to conduct a background, drug, and credit check. We will also need to collect $45 from you to cover a portion of the cost of the screens.
Q. Will I need to come to your office for a face-to-face interview?
A: No, all interviews are conducted over the phone.
Q. Do I have to pay an application fee?
A: No, we do not charge you any upfront fees to apply to become an Alpine Access employee. Upon receiving a job offer, we conduct a background and credit check on all employees. At that time we will need to collect $45 from you to pay for the background check. This is required only for those people who are offered a position with the company.
Q: What are the requirements for passing the credit check?
A: To pass the Alpine Access credit screening we require less than four negative reports during the past four years.
Negative reports include:
- Repossessions
- Judgments
- Tax liens
- Foreclosures
- Any collection/charge-off account with a balance due
Negative reports related to medical incidents will be grouped. For example, one medical incident that caused 3 late or deliquent accounts will be counted as one negative report. Negative reports from a client may prevent you from working with that account.
If you are not sure you meet these credit requirements, please request a free copy of your credit report from a company such as TRANSUNION at www.annualcreditreport.com. Review your credit report before continuing with your application.
Q: If I filed for bankruptcy will I be considered for employment?
A: Filing for bankruptcy will not disqualify you from employment at Alpine Access. For employment purposes, bankruptcy, and any accounts included in the bankruptcy, are not considered a negative on your credit screening.
Q: Are there required meetings at the corporate office (or anywhere)?
A: Although you are always welcome to come visit our headquarters in Denver, Colorado, we do not require that you do so. Some clients occasionally request that our customer care professionals visit local retail outlets or other local business offices in order to become better acquainted with what they do. However, this is not common.
Q: Would I be an Alpine Access employee or an independent contractor?
A: All of our customer care professionals are employees of Alpine Access. We believe an employee relationship creates the best experience for you, for our company and for our clients. As a customer care professional, you are an integral part of our team and culture.
Unlike independent contractors, we pay our employees for all of their time worked, including time between calls and time spent training. As an employee you are not required to fulfill the costly and extensive obligations that are required of an independent contractor, including:
- Filing papers of incorporation, e.g. S corp or LLC
- Obtaining business liability insurance
- Accurately estimating and filing quarterly federal and state tax returns
- Being responsible for all FICA and Social Security payments
- Maintaining ongoing legal and accounting records
