Getting Started FAQs
Q: Does Alpine Access hire employees in every state?
A: Alpine currently hires in 35 states across the United States, including:
Alabama
Arkansas
Arizona
Colorado
Connecticut
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maryland
Michigan
Minnesota
Missouri
Nebraska
Nevada
New Jersey
New York
North Carolina
Oklahoma
Oregon
Pennsylvania
South Carolina
South Dakota
Tennessee
Texas
Utah
Virginia
Washington
Wisconsin
Wyoming
Q: Do I have to be a U.S. citizen?
A: No. If you can provide legal documentation proving you are eligible for employment in the U.S., you may apply. Please note that Alpine Access participates in E-Verify and work eligibility status is confirmed through the Social Security Administration and the Department of Homeland Security.
Q: Are the positions with Alpine Access part-time or full-time?
A: Most of the postions we have open are full-time. There are some part-time opportunities available.
Q: How do I apply for a job with Alpine Access?
A: You can begin the application process online. We’ve made it as easy for you as possible, and it’s designed to give both you and Alpine Access a good idea if this type of work is a good fit with your skills, experience and qualifications. We recommend that you review all of the qualifications and FAQs before submitting an application.
Q: What is the application process and how long does it take?
A: The application process takes approximately 7 to 10 days and is conducted online. Through your AAU Admissions account, we will communicate with you at every step to let you know what to expect next.
Step 1:
Confirm that you meet all technical requirements. This includes the computer, internet, phone, headsets and home office requirements. Please carefully review our FAQ and Qualifications sections.
Step 2:
Open an admissions account at Alpine Access University (AAU), certify for the jobs you are eligible for, and get placed into a job by one of our Placement Specialists.
We've created a one-stop shop for the entire process. With your personal account you'll get get step-by-step instructions on what to do and will always know where you are in the process. You'll also use your account to get 1:1 support any time you have a question or need help. Depending on the jobs you qualify for, you can expect to devote between one and seven hours to the entire process.
Tasks you may be asked to perform as part of the certification process include:
- Select your availability: Tell us when you're able to work, and we'll find jobs that fit your schedule.
- Complete your profile
- Take the Capability and Commitment Course and compose your application essay: AAU's Capability and Commitment course features numerous videos, interactive exercises, and other rich learning resources that explore what it means to be a CCP and what qualities are important for success.
- Complete the Skills Exam: You'll go through a rich set of simulation activities to, in essence, prove you can "do the job." The assessment also evaluates a number of skills related to being successful as an Alpine Access Customer Care Professional, including information processing, situational judgments, and work preferences.
- Participate in a phone interview: During this interview you will have an opportunity to learn more about Alpine Access and the positions currently available. If we both agree you’d make a good Alpine Access Customer Care Professional, and we have a program opportunity that matches your skill set, availability and interest, you will receive a job offer!
Upon receiving a job offer, we will need your permission to conduct a background, drug, and credit check. We will also need to collect $45 from you to cover a portion of the cost of the screens.
Q. Will I need to come to your office for a face-to-face interview?
A: No, all interviews are conducted over the phone.
Q. Do I have to pay an application fee?
A: No, we do not charge you any upfront fees to apply to become an Alpine Access employee. Upon receiving a job offer, we conduct a background and credit check on all employees. At that time we will need to collect $45 from you to pay for the background check. This is required only for those people who are offered a position with the company.
Q: What are the requirements for passing the credit check?
A: To pass the Alpine Access credit screening we require four or less negative reports during the past four years. Negative reports from a client may prevent you from working with that account. Alpine Access does not consider medical collections a negative report.
Negative reports include:
- Repossessions
- Judgments
- Tax liens
- Foreclosures
- Any collection/charge-off account with a balance due
If you are not sure you meet these credit requirements, please request a free copy of your credit report from a company such as TRANSUNION at www.annualcreditreport.com. Review your credit report before continuing with your application.
Q: If I filed for bankruptcy will I be considered for employment?
A: Filing for bankruptcy will not disqualify you from employment at Alpine Access. For employment purposes, bankruptcy, and any accounts included in the bankruptcy, are not considered a negative on your credit screening.
Q: Are there required meetings at the corporate office (or anywhere)?
A: Although you are always welcome to come visit our headquarters in Denver, Colorado, we do not require that you do so. Some clients occasionally request that our customer care professionals visit local retail outlets or other local business offices in order to become better acquainted with what they do. However, this is not common.
Q: Would I be an Alpine Access employee or an independent contractor?
A: All of our customer care professionals are employees of Alpine Access. We believe an employee relationship creates the best experience for you, for our company and for our clients. As a customer care professional, you are an integral part of our team and culture.
Unlike independent contractors, we pay our employees for all of their time worked, including time between calls and time spent training. As an employee you are not required to fulfill the costly and extensive obligations that are required of an independent contractor, including:
- Filing papers of incorporation, e.g. S corp or LLC
- Obtaining business liability insurance
- Accurately estimating and filing quarterly federal and state tax returns
- Being responsible for all FICA and Social Security payments
- Maintaining ongoing legal and accounting records