Geographic Diversity

Most companies have disaster recovery plans, including how to restore data systems, get employees back to work or reinstate utilities. But most of these plans focus on what to do after a disaster, not during one. Are you prepared to continue servicing your customers should your call center become inoperable?

Virtually Seamless

Alpine Access is ideally suited to provide your company with seamless business continuity during a natural disaster, pandemic or other unforeseen event. Our employees are located across the United States, so we can easily re-route calls to customer care professionals in unaffected areas. This helps you maintain proper staffing levels and deliver uninterrupted service. In contrast, when employees are unable to reach a physical call center, the only option is to shut down the facility and let calls go unanswered.

Workforce at the Ready

We have access to the largest, skilled resource pool in the nation and can provide you with the extra resources you need when you can’t service your customers in-house. We can have experienced customer care professionals available to answer phones within minutes. Rather than forcing unscheduled employees to drive to a brick and mortar based facility, our home-based employees simply pick up their headset, log on to the computer and begin taking calls. It’s that simple and that fast.

Dependable Connectivity

Just as our workforce is distributed, so to is our IT infrastructure. Our state-of-the-art Tier 1 data centers provide a highly available solution with uninterruptible power supplies, backup generators and multiple electrical feeds from local power grids. Connectivity to these centers is also covered through relationships with multiple, reputable providers. Should connectivity be impacted in one area, we can quickly re-route connectivity to another network.

The Alpine Access workforce is distributed in over 1,000 cities across the United States!