Alpine Access University

True to our pioneering spirit, Alpine Access University (AAU) is leading the way in delivering industry-leading online training. AAU typically reduces training time by 20% and lowers employee attrition by 17%, saving you real time and money.

Customized Training

Alpine Access University will customize a training program to your exact needs and objectives. We begin with a foundation of customer service fundamentals and best practices then layer on your company- and industry-specific information. AAU incorporates your existing training materials, creates self-paced information, develops story-based videos and teaches interactive courses on content defined by you. We even provide opportunities for your current trainers and subject matter experts to co-facilitate with our expert online instructors. In the end, you’ll save money and have customer care professionals you can be proud of to represent your brand.

Learn. Work. Play.

AAU doesn't offer the same old training courses dressed up as new computer-based training. Instead, we've taken the latest findings from cognitive science and adult learning theory to build a proprietary community learning platform—HomeRoom™. HomeRoom is innovative community-based enterprise software that merges training, knowledge management, and community into a single environment to learn, work, and play.

Passive Learning is Ineffective

With traditional corporate training, everyone is taught the same way, at the same pace, with the same materials. In the virtual training world, the situation typically isn't any better where the instructor-led training content is simply put online and lectures are conducted over the phone. This passive learning model produces:

• Isolated employees who find it hard to learn and retain information
• Classes that have high attrition rates
• Instructors who teach to the lowest common denominator
• High training costs
• Low quality service for your customers

Active Learning Model

Research has shown that training is most effective when students engage with and solve real-world problems within a community of other learners and teachers. AAU respects how adults learn—by doing. Our students don’t just sit and listen. They interact with an expert facilitator, problem solve using real-life scenarios, demonstrate competency through authentic assessments and students even teach other students! AAU students remain engaged and motivated since material is presented in multiple formats, allowing students to customize their training according to how they learn best. This support, interaction and customization helps students retain information and gain confidence in servicing customers.

Learning through Community Support and Interaction

Learning does not end at the end of formal training. Employees continue to learn as they work, and the most important information is often the tacit knowledge not formally documented anywhere. Most tacit knowledge is informally passed from employee to employee. A main component of AAU is the strong social network that enables remote learners to enjoy the support of a peer-to-peer community.
Our community supports different learning styles and makes every learner feel successful and motivated. In our unique community learning environment, students will:

• Meet with a Training Facilitator and classmates in real time
• Listen to and talk with the Facilitator as they work through class exercises
• Share ideas with the Facilitator and classmates using screensharing and whiteboarding tools
• Spend significant time doing group-work in breakout rooms

Ongoing Training

With Alpine Access, the training never ends. We provide self-directed refresher courses and give our employees opportunities to grow both professionally and personally. As a result, you can expect:

• The best customer care professionals in the industry
• About 50% lower attrition than traditional solutions
• More satisfied customers
• Increased revenue